To My Valued Customers,
Your appointments are very important to me and time allocated for an appointment is reserved especially for you. I do understand that sometimes schedule adjustments are necessary; therefore, I respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All policies are designed to benefit you and to provide the best quality and tradition of excellent servicing for established and future clientele.
Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time and clients on the waiting list miss the opportunity to receive services they need. I ask that all new and current guests supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that I do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
Notification given at least 24 hours prior to your appointment will receive no charges.
Notification given less than 24 hour prior to appointment time will result in a 50% service .
Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
As a courtesy, an email will be sent to confirm your service appointments two business day prior to your appointment date. I understand how easy it may be to forget an appointment therefore all appointments are confirmed 48 hours prior via email for your convenience. Please ensure that your current email address is on file in order to be able to do so. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help to service you better by providing enough notice to avoid the cancellation fees.